Privacy Policy
Last Updated: January 15, 2025
At PizzaPizza, we care about your privacy. This isn't just legal paperwork — it's how we actually handle your information when you use our website or sign up for our home cooking programs.
We operate under Canadian privacy laws, specifically PIPEDA (Personal Information Protection and Electronic Documents Act). You have rights, and we take them seriously.
Information We Collect
What You Give Us Directly
When you contact us, register for a program, or request information, we collect:
- Your name and contact information (email address, phone number)
- Mailing address if you're enrolling in programs or requesting materials
- Payment information when you purchase courses or services
- Information about your cooking experience and interests
- Any other details you choose to share with us through forms or direct communication
What We Collect Automatically
Like most websites, we gather some technical information when you visit:
- Your IP address and general location (city level, not your exact address)
- Browser type and device information
- Pages you visit and how long you stay
- Where you came from (referring website)
- Basic usage patterns to help us improve the site
How We Use Your Information
We're not in the business of selling data or spamming people. Here's what we actually do with your information:
| Purpose | What It Means |
|---|---|
| Program Administration | Communicate about courses, send materials, process enrollments |
| Customer Service | Answer your questions and address any issues you might have |
| Payment Processing | Handle transactions securely through our payment processors |
| Site Improvements | Understand how people use our website to make it better |
| Marketing | Send you relevant updates about new programs (only if you opt in) |
Sharing Your Information
We don't sell your personal information. Period. But we do work with some third parties to run our business:
- Payment Processors: We use secure payment services to handle transactions. They see your payment info, but we follow PCI-DSS standards to keep it safe.
- Email Services: Our email platform helps us send program updates and respond to inquiries. They only access what's needed to deliver messages.
- Website Hosting: Our hosting provider stores website data on Canadian servers when possible.
- Analytics Tools: We use basic analytics to understand site traffic. This data is anonymized where possible.
Legal Disclosure: We might have to share information if legally required — such as responding to a valid court order or complying with Canadian law enforcement requests. We'll notify you if this happens unless prohibited by law.
Your Rights Under Canadian Law
PIPEDA gives you specific rights about your personal information. Here's what you can do:
Access Your Data
Request a copy of what personal information we have about you. We'll provide it within 30 days.
Correct Mistakes
If something's wrong or outdated, let us know and we'll fix it promptly.
Withdraw Consent
Change your mind about marketing emails or other optional uses? Just tell us.
Delete Your Info
Ask us to remove your data. We'll do it unless we have a legal reason to keep it.
How to Exercise Your Rights
Send us an email at help@pizzapizzas.one or call +1 514-523-4380. We'll verify your identity (to protect your privacy) and respond within 30 days. If we can't fulfill your request, we'll explain why.
Data Security
We protect your information with reasonable safeguards appropriate to its sensitivity. This includes:
- Encrypted connections (SSL/TLS) when you access our website
- Secure storage with access limited to staff who need it
- Regular security reviews and updates
- Password protection and authentication protocols
- Secure disposal when we no longer need information
But let's be honest — no system is completely foolproof. We do our best, but we can't guarantee absolute security. If a breach happens, we'll notify you as required by law.
How Long We Keep Your Data
We don't keep information longer than necessary. Here's our general approach:
- Active Students: We keep your info while you're enrolled and for two years after your last interaction with us
- Financial Records: Retained for seven years as required by Canadian tax law
- Marketing Contacts: Until you unsubscribe or after three years of inactivity
- General Inquiries: Deleted after two years if no ongoing relationship
- Website Analytics: Aggregated data kept indefinitely; individual session data deleted after 26 months
Cookies and Tracking
Our website uses cookies — small text files stored on your device. Most are essential for the site to work properly. Others help us understand how people use the site.
You can control cookies through your browser settings. Blocking certain cookies might affect how the site works, but you'll still be able to browse basic content.
Children's Privacy
Our programs are designed for adults. We don't knowingly collect information from anyone under 16 without parental consent. If you're a parent and believe we have information about your child, please contact us immediately and we'll delete it.
Changes to This Policy
We might update this policy occasionally. When we make significant changes, we'll post a notice on our website and update the date at the top. If you have an account with us, we'll also send you an email about major updates.
Continuing to use our services after changes means you accept the updated policy. If you don't agree, you can close your account or stop using our services.
Questions or Complaints
If something concerns you about how we handle privacy, talk to us first. We want to make things right.
If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada. You can reach them at 1-800-282-1376 or through their website at priv.gc.ca.
Get in Touch About Privacy
PizzaPizza
1401 Boulevard Talbot, Saguenay, QC G7H 5N6
(Place du Royaume – Food Court, Ground Level)
Email: help@pizzapizzas.one
Phone: +1 514-523-4380